Water Loss / Leaks
Who Do You Call When You Suspect a Leak, or See an Unattended Water Flow?
- District Customers are responsible for the repair and maintenance of the water system and plumbing facilities from the water meter to - and including - all plumbing fixtures on their property. If the leak is on the customer side of the meter, you may need to call a plumber.
- Montecito Water District is responsible for the repair and maintenance of its water treatment and distribution system up to and including the water meter(s) installed to serve District customers.
Water Loss Adjustments
The District occasionally receives requests from customers to reduce their water bill due to a water leak or water loss which occurred on the customer's side of the water meter.
In order to qualify for a Water Loss Adjustment, the customer must:
- Be enrolled in and demonstrate utilization of the District's smart metering customer portal (WaterSmart) for monitoring their real time water use and receiving notifications of apparent water loss.
- Take corrective action to remedy the specific condition immediately upon being notified of or discovering the water loss. The customer may temporarily tum off water service to their property at their valve located on the customer's side of the water meter and/or request the District temporarily shut off the water to the property until such time as remedial repairs of the specific condition are made.
- Fill out and submit a Water Loss Adjustment Request Form including any supporting documents to the District within thirty (30) days from the billing date for the period in which the loss occurred. (See Resolution for complete details of the policy.)
- Every customer qualifies for a water loss adjustment only once in a 24-month period.
Requests are handled on a case by case basis.
Household leaks can waste nearly 1 trillion gallons of water annually nationwide!
Are you ready to chase down leaks?
